03-02-2022 12:36 AM
My google next is frozen on the black G screen. Recovery and reset doesn’t work
03-05-2022 09:20 AM
Same here! I was listening to music on Spotify and all of a sudden the screen went dark, I unplugged, waited 10 seconds and then when it turned back on, the display did not go past the black screen with the G logo. I attempted to factory reset and that still is not working. I have tried for the past 3 days and nothing. We need your help GOOGLE!
03-05-2022 09:35 AM
Hi Everyone,
Thank you for posting.
@omarow2200, @lilijefa95 - Sorry to hear about your experience with your Google Nest Hub. I'd like to know when does this issue started to happen? Since resetting didn't work, let's go ahead and try these steps.
Let me know how it goes.
Best,
Princess
03-08-2022 09:47 AM
Hi Everyone,
Checking in to see if the steps I provided worked on your end.
Please feel free to respond to this thread if you still have questions and I'd be happy to answer it for you.
Best,
Princess
03-09-2022 05:38 AM
@Princesss I tagged you in another post and I tagged additional Google customers that are experiencing the same issue. Can you please reply there with next steps? I did try your recommendation and it did not work, I held down the buttons, plugged in, released the buttons, the recover screen populated on screen, I held the buttons once again until the countdown was done, released the buttons and still the screen does not go past the G logo black screen.
Here is my post, please reply there with next steps. https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-stuck-at-startup-gray-G-screen...
07-28-2022 11:06 AM - edited 07-29-2022 02:46 PM
Hey there,
Thanks for visiting the Community.
Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Here is an article with more details. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.
Best regards,
Jake