Google Nest Community

omarow2200 · ‎03-02-2022

My google next is frozen on the black G screen. Recovery and reset doesn’t work

lilijefa95 · ‎03-05-2022

Same here! I was listening to music on Spotify and all of a sudden the screen went dark, I unplugged, waited 10 seconds and then when it turned back on, the display did not go past the black screen with the G logo. I attempted to factory reset and that still is not working. I have tried for the past 3 days and nothing. We need your help GOOGLE!

Princesss · ‎03-05-2022

Hi Everyone,

Thank you for posting.

@omarow2200, @lilijefa95 - Sorry to hear about your experience with your Google Nest Hub. I'd like to know when does this issue started to happen? Since resetting didn't work, let's go ahead and try these steps.

Place the device in Recovery Mode (unplug the device then hold down (long press) the volume up and volume down buttons while the you plug the device back in. Release the volume button once the device turns back on.)
Attempt a factory reset once device boots into Recovery Mode (hold down (long press) both volume up and volume down buttons at the same time.)

Let me know how it goes.

Best,

Princess

Princesss · ‎03-08-2022

Hi Everyone,

Checking in to see if the steps I provided worked on your end.

Please feel free to respond to this thread if you still have questions and I'd be happy to answer it for you.

Best,

Princess

lilijefa95 · ‎03-09-2022

@Princesss I tagged you in another post and I tagged additional Google customers that are experiencing the same issue. Can you please reply there with next steps? I did try your recommendation and it did not work, I held down the buttons, plugged in, released the buttons, the recover screen populated on screen, I held the buttons once again until the countdown was done, released the buttons and still the screen does not go past the G logo black screen.
Here is my post, please reply there with next steps. https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Nest-Hub-stuck-at-startup-gray-G-screen...

Jake · ‎07-28-2022

Hey there,

Thanks for visiting the Community.

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh. Here is an article with more details. We hope you were able to get the help you need, but if the issue persists feel free to create a new thread, and provide as many details as possible so that others can lend a hand.

Best regards,
Jake