My sound from my unit has gone down 50%

[Rdianco]

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original poster: Mike and Millie Strawn 

Ask Google to turn up volume. Unplugged device for 60 sec.

[frances]

Hi Mike and Millie Strawn,

Thank you for your post. Oh no! That is not great to hear that your volume is fluctuating. I understand your concern and would be more than happy to help find a solution. First, I have some questions.

• Which Google device is this post in regard to? (model name, generation number)
• Is this a new issue? Was your device having a consistent volume level before?
• Is this also happening with all types of media? (Pandora, YouTube, Spotify, Radio, etc.)
• Could you try to reboot and Factory Data Reset your device? Does the issue still occur? 

  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 

  • Note: This action will clear your data from the device and can't be undone.

Thanks for your patience and I look forward to your response!

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!