My speaker group looses sound sfter 30 sek of playing spotify

[Solrunk73]

Hello i have a speaker group in Google home with google home and minis.  All of a sudden it will loose sound if I play on Spotify after 30 sek even if the song is stilll playing and plays on with no sound . I have tried to delete spotify and reinstall. Delete speakergroup and make it again. It will play if it is just on phone so it is something about the connection to the speakergroup

Have also tried to reset my router

Can anybody help?

[RMuser]

Speaker groups appear to be broken since a recent update, only thing that now works for me is to play something on a single speaker then 'move the music to GROUP'.

[chickenside]

This may be related to a discussion in this thread.

[Dan_A]

Hi folks,

@Solrunk73, @RMuser, this is not the experience we wanted you to have, let us help you. A few things: which Nest speakers are we working with? When did your issue begin? Were there any recent changes made?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router followed by your Nest speakers.
2. Plug them back in after 3 minutes tops.
3. Restarting your phone might also help.

Once done, change the speaker group name. Follow the steps below:

1. Open the Google Home app.
2. Tap the speaker or speaker group that you wish to change the name.
3. Tap on the gear icon at the top-right corner to open the Device settings page for the speaker.
4. Tap on the Name option.
5. Customize your speaker's name and tap SAVE to continue.

Also, try other music services like YouTube Music or others. See if it stops in 30 seconds or so. Play music on your speaker group and on individual devices. Check out this guide for details about music services you can use and on how to link them.

Tell us how it goes.

Thanks for the information, chickenside.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[chickenside]

Hi Dan and everyone.

  Apologies for my absence from this thread. I was out of town last week enjoying the epic snowstorm that engulfed most of the northern Midwest.

I was pleasantly pleased to find that my GH devices operated normally when I got home last night.  I took no action; they just started working liked they did before the two week glitch that impacted everyone here.

[Dan_A]

Hi chickenside,

I, too, apologize for the delayed response. Thanks for sharing that information. I’m glad your issue is resolved and can now enjoy its features again..

How about Solrunk73 and RMuser? Could you confirm if the concern is now resolved?

Looking forward to your responses.

Best,

Dan

[RMuser]

It's all working again normally, as it was before whatever got broken in the cloud. All the resetting, changing and fiddling we tried did nothing, it just needed more QA on the software update - can you please ask them to first do more testing next time?

Edit - only thing still broken is the Google Assistant from my phone, if I ask it to play something on a speaker I either just get a search result or 'I don't understand'

[Dan_A]

Hi RMuser,

We’re happy to hear that your speaker group is now back to normal. We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback. We will do better.

About the concern on the Google Assistant on your phone, you can re-install the app itself and clear cache if needed. It would help refresh your Google Assistant app. Rebooting your phone might also help.

Thanks,

Dan

[Dan_A]

Hi folks,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[Dan_A]

Hi folks,

I'm just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Best,

Dan

[chickenside]

Hi Dan, I want to express my gratitude for your help. I would like to acknowledge that the efforts taken by Google/Nest support did not significantly contribute to resolving this issue. While some users may have experienced success following their instructions, the majority of users observed that GH/Nest speakers started working normally or at least returned to their previous state without any action on their part.

It seems that both the instructions you provided and those given by GH/Nest technical support were ineffective. Many users, including myself, believe that the root cause of the issue lay with Google and that there was no action that the user community could have taken to resolve it.

[Dan_A]

Hi chickenside,

We deeply appreciate you sharing your thoughts and experiences, and we'll take it as feedback.

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Kind regards,

Dan