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Nest Hub 2nd gen won’t turn on

lighx
Community Member

I recently had a power outage, for like a 1 min(which happens at least twice a month) and every time it happens, my nest hubs (2nd gen) just stops turning on. If I switch the power adapters with other nest hub 2nd gens I have in my home, it begins to work. Sometimes when I leave it unplugged for like 3 days and then plug it back in, it begins working again.

 

I don’t understand why I doesn’t just turn back on right away. I use all my nest hubs all the time, and they are my main source of time.

3 REPLIES 3

Princesss
Community Specialist
Community Specialist

Hi lighx,

 

Thanks for reaching out.

 

We're sorry to hear about this experience. Could you tell us if your devices are directly plugged in to a power source? Make sure that it is not plugged in to a power strip so it can get enough power.

 

Also, do you happen to remember when and where did you purchase your Google Nest Hub device?

 

Best,

Princess

Muddi
Community Specialist
Community Specialist

Hey lighx,

 

I just wanted to follow up on this. Let us know if you still need help, and we're happy to further assist you.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi lighx,

 

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi