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My speakers arent working

Petuniapig
Community Member

My speakers stopped working. Everything else seems to be working just not the speakers. 

10 REPLIES 10

Petuniapig
Community Member

Oh I reset to factory and still they don't work

alemtro
Community Member

Same issue here, only the first light in red, that's all, and the nest mini have microphone enabled, idk if is a Google issue because it was working fine some hours ago

Cathal_S
Gold Product Expert
Gold Product Expert

Hi Petuniapig,

Please try working through the Google Nest troubleshooter linked below 👇

Troubleshoot an issue:

https://support.google.com/googlenest/troubleshooter/7211062 

 

Regards,
Cathal

Did everything suggested. Still no sound. It used to work. It still lights and goes to where I ask just no sound anywhere

Dan_A
Community Specialist
Community Specialist

Hi folks,


@Cathal_S, thanks for the help.


@Petuniapig, @alemtro, sorry to hear that you’re having this concern. I wanted to narrow things down: What Google Home/Nest speakers do you have? What is the status of the LED lights? If it’s 4 solid orange lights then the mute might be enabled so please double check the mute button. Any other light please indicate here for me to know what the next steps to take.

Take a look at this guide: Google Nest and Google Home device LED lights

Keep me posted.

Best,
Dan

alemtro
Community Member

In my side was a damage in microphone switch, I never used this switch and it got damaged, now is in warrantly

 

Thanks!

Muddi
Community Specialist
Community Specialist

Hey alemtro,

 

Sorry to know that. It would help a lot if you could share a video showing the issue on your device so we can check what happened. Also, when and where did you purchase your speaker?

 

I'll wait to your response.

 

Cheers,

Muddi

Juni
Community Specialist
Community Specialist

Hi there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
 

Below are the steps on how to upload a photo or video:

 

  1. Start a new post.
  2. Click Insert Image.
  3. Choose an image source location.
  4. Follow the on-screen instructions

Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.

 

Thanks,

Juni

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see Dan's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

Dan_A
Community Specialist
Community Specialist

Hello there,

 

I'm just checking in to make sure that you've seen our responses. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

 

Regards,

Dan