Neat home mini won’t factory reset even when unplug/plug 10 additional tines

[Frustrated111]

There were changes to my WiFi setup and I had to factory reset all my google home devices. They all connect now except the Nest Home Mini 2nd gen. I tried to oress the top with mic switched off but it did twirl. I tried unplugging for 10 secs and plugging 10 additional times (11 total) but it didn’t work. Your forums and help articles are now out of ideas. Is this worthless now?

[David_K]

What happens at each stage?

1. On the side of your device, switch the mic off. Do the lights turn orange?
2. Press and hold the center of the Nest Mini, where the lights are on top.
3. After 5 seconds, your device should begin the factory reset process.
4. Continue to hold for about 10 seconds more. Do you hear a sound confirms that the device is resetting?

[Frustrated111]

1. yes

2. OK

3 ?

4. no sounds

[David_K]

Appreciate you trying those steps. I've asked a specialist to review this topic and advise on next steps. Just so you know, it may take a short while for them to do that.

[Princesss]

Hey folks,

Thanks for letting us know about this. 

@Frustrated111, we appreciate all the steps you've tried trying to resolve this. Could you tell us how many Nest Mini speakers are affected by this? Also, what's the distance between this Nest Mini from the router? Make sure that it is within 15-20 feet from the router once you set that up.

@David_K, thanks for your assistance on this. 

Best,

Princess

[Princesss]

Hello there,

Chiming in-- have you had the chance to fill out the form? Let us know once you're done so we can check it right away.

Best,

Princess

[Frustrated111]

1 speaker (google nest home mini 2nd gen)

I’ve tried at various distances, including 5 feet or less ( plugged into the same outlet)

[Princesss]

Hi Frustrated111,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess