Nest Audio goes unresponsive almost daily and requires power cycle to restart

[Jmswtkns]

Nest Audio goes unresponsive almost daily and requires power cycle to restart. Has done this since we got it despite different locations in the house and multiple factory resets and different wifi configs (2ghz, 5ghz) etc. is there any way to get log data to see why it shuts down?

Any other troubleshooting suggestions?

[frances]

Hi Jmswtkns,

Thanks for reaching out. I appreciate you taking the time to try a variety of troubleshooting steps and apologize for the inconvenience caused by this issue. 

I looked into your issue and saw that you contacted the support team on September 7, 2021. If you have any other questions regarding that issue, please contact the support team again with your Case ID. Just a friendly reminder, your Case ID is: 4-2423000032000. 

Please let me know if you have any other questions or concerns. Thank you. 

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you're still experiencing problems, feel free to start a new thread and we'll be happy to help.