Nest Audio is still not working. Aatienza sent me a text and wanted to know if my problem is fixed.

[jmlonewolf1]

So this is my 4th attempt to get help. I have had so many texts but no live communication so any attempt is futile. I have checked my nest audio, made sure the cameras were in sync with email and phone. Yet, I still don't have audio when recording. The live audio works however. But Nest doesn't evidently have a customer service unit to help. I have been trying since December. 

[Muddi]

Hi jmlonewolf1,

Thanks for reaching out. Sorry to hear about your experience with your Nest device. To confirm, do you need help with a Nest Audio speaker or Nest Camera? Also, could you share us the case ID so we can further check what's going on with your device.

Looking forward to your response

Cheers,

Muddi

[Muddi]

Hey jmlonewolf1,

I just wanted to follow up on this. Do you still have the case ID so I can check it?

Cheers,

Muddi

[Muddi]

Hi jmlonewolf1,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi