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Nest Audio not responding to any commands and cannot reset.

bkraus1
Community Member

My Nest Audio device gives me the white lights that goes back and forth but does not respond to commands, and none of the touch functions work. I get no orange lights when I turn off the mic and I've tried every single method of resetting the device that I could find including:

Turning it off and back on. 
Waiting one minutes between each turn off and on, trying 10 times.
Letting it sit unplugged for 12 hours.
Letting it sit powered on for 12 hours.

Is there anything else to try?

4 REPLIES 4

Muddi
Community Specialist
Community Specialist

Hey bkraus1,

 

Thanks for these details and appreciate all your efforts. I know how challenging it can be not to have a working device when needed. I'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey bkraus1,

 

I just wanted to check if you were able to fill-up the form? Please let us know so we can further check what's going on with your Nest Mini.

 

Looking forward to your response.

 

Cheers,

Muddi 

bkraus1
Community Member

Hi Muddi!

Thank you for following up. We returned the unit and got another and haven't had any issues.

Muddi
Community Specialist
Community Specialist

Hey bkraus1,

 

Thanks for the update. We're glad to know that you haven't had any issues with your replacement device. 

 

I'll go ahead and close this thread now. Please feel free to start a new one if you still need assistance, and we'll be more than glad to help.

 

Cheers,

Muddi