Google nest hub max app launcher malfunctioning

[sfeinbe]

I recently bought a Google nest hub max.  I discovered today that the app launcher didn't launch, not even the "see all" button.  I did a reboot of the display in the Home app on my phone and got the launcher back with one app icon and the see all button.  I pressed the see all button, but didn't see all.  I only saw some of the installed apps.  This short video I made shows the present problem.  It isn't elegant, I didn't use a tripod, but I think you get the idea.  I hope you have a suggestion to solve this problem, other than a factory reset.

tinyurl.com/5n8kvhys

[Muddi]

Hey sfeinbe,

Welcome to the Google Home Community Forum.

Apologize for the late response. Thanks for sharing the video. I know how challenging it is when the app launcher on your Google Nest Hub Max is not working. A few questions to help us isolate the issue.

• When did the issue start?
• How often does it happen?
• What are the apps linked to your device?
• What is the firmware version of your Nest Hub Max?

Please note that the app launcher will only show the applications/linked services on your Google Nest Hub Max. 

Looking forward to your response.

Cheers,

Muddi

[sfeinbe]

Before I answer any questions you should know that Google Nest on Facebook:
https://www.facebook.com/googlenest/
has been trying to help me with the problem. Their last suggestion was a factory reset, which I first suggested to them. It didn't work.

Their last communication to me was on Jan. 27, 2022:
"We appreciate your effort. We'll pass this to our team and we'll loop back in as soon as we have more details to share. In the meantime, we hope you have a good one."

I Haven't heard anything back since then.

Now to your questions, starting with the firmware version:
System firmware version: 276689
Cast firmware: 1.56.276689

The issue started a few days after I bought it. It happens whenever I pull up the app launcher screen. The only apps "linked" to my device were those already installed on it. I added nothing.

You wrote, "Please note that the app launcher will only show the applications linked on your Google Nest Hub Max."

No, that's not true. It does NOT show all the apps that were already on the device. THAT is the problem!

[Muddi]

Hey sfeinbe,

Thanks for those information. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Cheers,

Muddi

[sfeinbe]

I filled out the form.

[Muddi]

Hey sfeinbe,

Thanks for the update. We got the form you've submitted, and sent you an email about your concern.

I'll go ahead and lock this thread now, and let's continue through that channel.

Regards,

Muddi