Nest Audio only showing 2 lights

[martind]

Nest audio is only showing 2 white lights and will not respond to any input

[Juni]

Hi martind,

Thanks for posting here in the Google Nest Community.

I know how it feels when something isn’t working as it should, A few things: when did your issue begin? Were there any recent changes made before the issue started? What steps did you take to resolve the issue? Try these steps and let us know the result by updating this thread.

1. On the side of the device, unplug the power cord wait 10 seconds plug the power cord back in wait until the 4 LEDs light up.
2. Repeat the first step, 8 more times.
3. On the side of the device, switch the mic off. The LED lights turn orange.
4. Press and hold the top of the device (where the LED lights are).
5. After 5 seconds, the device begins the reset process.
6. Continue to hold the top of the device for 10 seconds more or until the Google assistant confirms that the FDR has started.
7. Wait until the device announces “Welcome to Google Home" use the Google Home app  to set up the device.
8. After the setup is complete test the device with any voice command.

Let me know how it goes.

Thanks,

Juni

[Juni]

Hi there,

Buzzing in — I want to check if you still need help. Don't hesitate to reach back if you do.
 

Regards,

Juni

[Juni]

Hi there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni