Nest Audio "something went wrong" message

[rsterner]

I have 5 nest audio components but I'm only having difficulties with one of them, the one in my bedroom. About half the time it responds correctly and the other half it gives me an error message--but typically responds fine just a couple seconds later. The other issue is that I can't control the speaker from the home app when this happens. When I restart my phone, it works fine for a while, but then the issue recurs. I've rebooted the device, my router, my modem; I've factory reset my device several times; when possible, I've rebooted from Home and moved the bluetooth speaker for my computer further from Nest. The error recurs nonetheless. 

Am I doing something wrong or is this a glitch with the device itself? 

[MplsCustomer]

@rsterner 

Have you tried temporarily moving the Nest audio device in your bedroom to another location in the house that is close to a Wi-Fi access point, just to find out whether the cause of your problem is a weaker Wi-Fi signal in your bedroom?

[rsterner]

My bedroom's Nest is maybe 7 feet from my WiFi but probably closer than that. I've had to reboot Nest once and restart my phone twice since my first post in order to control the device from my phone. 

[MplsCustomer]

@rsterner 

Well, if you don't want to test out whether there is a Wi-Fi signal strength issue by trying a different location, you could try contacting Support: https://support.google.com/googlenest/gethelp

Maybe a couple of times in total we've received a "something went wrong" response from our 4 Nest Hubs, a Nest Hub Max, and a Nest Mini.  And the error does not reoccur.

[Dan_A]

Hi rsterner,

That certainly hasn’t been easy for you — have you already tried reaching out to Google Nest support provided by MplsCustomer? How was it?

Since you’ve tried most of the troubleshooting steps already, let’s also try these steps to eliminate network issue to that specific Nest Audio:

Please try setting up your device using a mobile hotspot. Note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Let me know how it goes.

Best,

Dan

[rsterner]

Thanks for responding. Unfortunately, I only have one cell phone and don't have a tablet (although Google has one coming out soon!), so I can't do that. One thing I've found, and it seems strange to me, is that restarting my phone fixes the issue at least temporarily, but that also means I have to restart my phone 1-2x/day and that's pretty much a pain. 

[Dan_A]

Hey there rsterner,

Sorry for the delayed response. Let’s factory reset your Nest Audio again. Once done, go to your phone’s Wi-Fi settings and connect to the Nest Audio’s hotspot. Once connected, Open the Google Home app and proceed with the setup.

Keep me posted.

Thanks,

Dan

[Dan_A]

Hi rsterner,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Kind regards,

Dan

[Dan_A]

Hi rsterner,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan