Nest Audio stopped working

[wadu1]

After 1 year my Nest Audio suddendly stopped working. It shows two white light i front when connected to power cable. Then it power off and randomly show all ligth in front.
It wont respond to toggle on/off mic switch. 
It wont respond to hard reset by pressing buttum at top front. 

Any good adwice?

[Princesss]

Hello wadu1,

Thanks for posting in the Community.

We're sorry to hear about this experience and we appreciate all your efforts. We'd be happy to take a look into this for you. Please fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[wadu1]

Contact form is done

[Princesss]

Hello wadu1, 

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess