Nest Audio will not connect to WiFi, fails at the final step.

[Rdianco]

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Original poster: Tony Durham 7335 

Unplugged everything, speaker is next to router, tried different bands, reinstalled home. Speaker is found, looks to be connecting and says can't connect at final stage.

[frances]

Hi Tony Durham 7335,

Thanks for your post. I am sorry to hear that your Google Nest Audio keeps failing at the final set up step. That is a very frustrating issue and I understand your concern. I would be more than happy to help find a solution. First, I have some quick questions.

• What country are you located in?
• Are you seeing any error messages? If so, on the device or the Google Home App?
• Are you on the same WiFi network as your other devices? 
• Have you tried connecting your device to a mobile hotspot instead? What happens?
• Can you please try to do a reboot and Factory Data Reset on your device? Are there any improvements? 
  • A factory reset will reset your Google Nest or Home speaker or display to its default factory settings. 
  • Note: This action will clear your data from the device and can't be undone.

I look forward to your response, thanks for your patience!

[frances]

Hi All,

It's been a few days since we have heard from you. Just checking to see if you have any other questions or concerns. We're here to help!

[frances]

Hi All,

As I have not received any response, I'll go ahead and lock this thread. As always, feel free to start a new thread if you have any questions or concerns and we'll be happy to help.