Nest Audio will randomly play the start up sound throughout the day

[dlove]

I have two Audios paired in my home office. About a week ago they randomly started playing the startup sound. It happens every hour or so, day and night, and it happens while the device is in use. I'll be listening to music, and it'll play the sound over the top of my music.

I've rebooted both devices, unpaired and re-paired them, and even disabled notification sounds in the app.

I'm at a loss of what else to try.

[Dan_A]

Hi dlove,

That certainly isn't the experience we want you to have and we're here to help whatever way we can.

A few questions: does the trigger occur during a particular time of day, randomly or as you've mentioned, just when playing music? What kind of environment does the device fail in? is it noisy or quiet or just mild? Are you the only one who has control over your devices? I know that you've somewhat done this already but, it would help a lot if you could do a sequential reboot. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 10 minutes tops. Restarting your phone might also help. Monitor afterwards.

If the issue persists, check its log by following the steps below and get a screenshot:

1. Open the Google Home app .
2. At the upper-right, tap the account icon.
3. Verify the Google Account on screen is the one linked to the speaker or display. To switch accounts, tap the down arrow icon  > choose another account or Add another account .
4. Select My Activity .
5. Identify the most recent command that generated a failed response.
6. Select Details below their Assistant Query (this will expand out the details).
7. Tap the Play button on the query card (have them play a few) to confirm from My Activity what the speaker or display heard at the time the issue occurred.

Keep us posted.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Thanks,

Dan

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake