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Nest Audio won’t Play Songs on Spotify

gtaylor951
Community Member

Whenever I ask my Nest Audio to play a song, for example “hey google, play rasputin by boney m” it says “ok playing rasputin by boney m on Spotify” then immediately says “sorry something went wrong give it another try”. But when I say “play some music” it will play a random playlist. 

Why won’t it play songs that I ask for? How can I fix this? I have factory reset the nest and set it up again and I have unliked and relinked my Spotify account but it still won’t work.

4 REPLIES 4

Jake
Community Specialist
Community Specialist

Hey gtaylor951,

 

Sorry for the late reply. I wanted to follow up and ensure you are good to go. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey gtaylor951,

 

I wanted to check in and see if you are still in need of any help? Please let me know if you are still having trouble with Spotify not working correctly on the device, as I would be happy to assist.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey gtaylor951,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey gtaylor951,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake