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Nest Cam desconectou e nao consigo conectar novamente

Arynascimento
Community Member

Ol.a Pessoal. Minha Nest cam estava funcionando perfeitamente e sem motivo desconectou e nao consigo conectar mais. Continuo usando a mesma rede wifi e mesmo roteador do google. Alguem já passou por este problema?

3 REPLIES 3

aatienza
Community Specialist
Community Specialist

Hey Arynascimento,

 

I’m sorry for the trouble this has caused you, let me help you out. Could you tell us when it started happening? Did you make any changes to your Wi-Fi network? Also, have you tried any troubleshooting steps to fix this?

 

Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Arynascimento,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 


Thanks,

Archie

aatienza
Community Specialist
Community Specialist

Hey Arynascimento,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.


Thanks,

Archie