Nest Display and Customer Service

[wbernard594]

My Nest suddenly stopped connecting to my network.  Did resets of all devices and Google WiFi network. Everything reconnected except the hub.   Called customer service and spent 5 + hours trying to do a number of diagnostics which failed because the device cannot find any network.   This is 5 months into attempting to get a fix or another unit.  Time out of my life I will never get back and would recommend devices other than the Nest line for reliability and most of all customer service.  

[frances]

Hello wbernard594,

Thank you for reaching out about this, I am sorry to hear about your negative experience. I definitely understand your frustration.

If you'd like, you can contact the support team again through this contact us form and which will give you the option to communicate via live chat or email.

You can also send in feedback regarding this experience to the team. Thank you for your time.

[frances]

Hello wbernard594,

Were you unable to reach the support team with link I provided to you above? 

As I stated earlier, with this contact us form, you will have the option to communicate via live chat or email. I recommend that you contact the support team again as they have a more in-depth view of this situation and can help you resolve this issue. 

[frances]

Hi there,

It's been a few days since we have heard from you. Just checking to see if you had any other questions or concerns. Please let me know, thank you. 

[wbernard594]

Still broken.  It just stopped connecting to my network as I have explained, sent photos of, tested and attempted to get a replacement.   Everything else google works great except for the Hub that has been broken for almost a year now.  Great Customer Service.  I give you 0 stars since I can't use negative numbers.  

[frances]

Hi All,

We haven't heard any updates from you. I'll go ahead and lock this thread. If you have any new questions or concerns, feel free to start a new thread and we'll be happy to help.