Nest Display, changed overnight to blue-grey screen with a white G! Have had since last Christmas!

[YoYo1]

Have not found any advice as to fixing this problem.  Everything that you have for answers doesn't apply or work.  

YoYo1

[Tammy1]

I ending up doing a chat with customer service because there are no chats on how to fix it. They had me do factory reset again and that still did not work.  During chat they had me send them a pic of screen showing factory reset did not work. The sent me an email after chat to send them my serial number on unit and some other info so I can send the unit back for a replacement. I replied yesterday to email with info. they asked for and am now waiting on email back from them with label to send unit back for replacement.

[MrsSilva]

How did you get in contact w someone Im having the hardest time. I was going to go to geek squad today but I feel like it will be a waste. These devices need to be sent back. This is ridiculous. 

[Tammy1]

I went here and did a chat-https://support.google.com/googlenest/gethelp

[Azarco]

Hey All,

Thanks for visiting the Community. 

Since this thread hasn't had activity in a while, we're going to close it to keep content fresh.

We hope you were able to get the help you need. If you still need assistance with your Nest Hub, feel free to submit another post and provide as many details as possible so that others can lend a hand.

Best,
Alex

[MrsSilva]

Im having the same issue.