Nest Display has lines and spots on the screen

[Mauwat]

https://photos.app.goo.gl/W4zsgQpwyihkZLfi7 

I woke up to the Nest display like this. I unplugged it a couple times and still same results. 

[JillG]

Hi @Mauwat 

Try a factory reset as in these steps: Factory reset Google Nest or Home speakers or displays - Google Nest Help and see if that helps clear up the screen.

[Mauwat]

Same results after resetting 3 times. https://photos.app.goo.gl/dsvgsVK6h1UcV15G7

[Muddi]

Hey Mauwat,

Sorry to hear that you're having issues with your Google Nest Hub screen. I appreciate  for helping here. Could you tell us when and where you purchased your device? Also, please check the firmware version of your device. Follow the steps below to know-how:

1. Swipe up from the bottom of the display screen.
2. Tap Settings > About device. You should find your "Cast firmware version."
3. For Nest Hub (1st gen) and Nest Hub Max: If “Fuchsia Version” is also listed, this means your device runs Fuchsia.

Cheers,

Muddi

[Mauwat]

That is a hard question because I have had this thing forever. I know it was a Christmas gift.

Cast firmware: 1.68.353511

[Muddi]

Hi Mauwat,

Thanks for the information. Since all troubleshooting steps have been exhausted, the next best thing to do is to replace the device. For us to check if your device is still under warranty, please fill out this form with all the needed information, then let me know once done.

Cheers,

Muddi

[Mauwat]

There is not a form listed or connected. 

[Princesss]

Hi Mauwat,

Sorry about that. Here's the link to the form: https://goo.gle/3BICUaB

Let us know once you're done so we can check it. 

Best,

Princess

[Dan_A]

Hey there,

We haven't received your form. Have you had a chance to fill it out? Just in case here's the link.

Regards,

Dan

[Dan_A]

Hello again,

Do you still need help with your device? If so, kindly fill out this form.

Thanks,

Dan

[Dan_A]

Hey there Mauwat,

It's been a few days since your last reply — we're going to lock the thread within 24 hours. If you have further concerns, please feel free to create a new post.

Cheers,

Dan