Nest Factory reset issues

[PabloRochelle]

Hi, I have just changed my router and was setting up all my Nest devices again and all of the mini's setup ok and Nest hub but when trying to setup the Nest Audio speaker it said I needed to factory reset it.

I have tried factory reset via standard procedure and did not get sound or anything to say it's reset then tried the plug in/out 10 times method and have done this repeatedly but speaker is not responding. 

When mains is plugged in now get's 2 lights followed by 4 then lights going forward/back as if it's trying to connect to network then no lights for 2 minutes then lights forward / back again for about a minute and repeats over and over.

I have seen a few threads related to this but no solution.

Any help would be appreciated, thanks.

[MrJinx]

any luck getting your nest audio to work?

[PabloRochelle]

No not yet unfortunately! My current plan is to leave it turned off for a few days and try again!😂

[MrJinx]

good morning,

good luck. i know how frustrating it is to deal with these speakers. best to you

[Muddi]

Hey PabloRochelle,

Thanks for sharing details about the issue. I know how challenging it is not having a working device when needed - Let's try to get to the bottom of this. To further isolate the issue, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Nest Audio). 

Let us know how it goes.

Cheers,

Muddi

[PabloRochelle]

Hi, thanks for getting back to me. I'm not sure what difference this would make. Like I said in the original post I changed my router and setup 5 additional nest speakers all ok and when going to set this one up the Home app said I needed to perform a factory reset on it. This is when the problem started as it would not reset using the standard method of holding the middle down and then following the next set of instructions with regards to plug in/out 10 times and is now stuck in this state.

It does not make any startup noises and just keeps looping in the same state described above. 

I have just tried using 2 mobile devices in a hotspot and it still is unable to locate the speaker and I have tried to reset again and no luck

[Muddi]

Hey PabloRochelle,

We understand that this step is a little out of the way, but these are the most helpful steps to figure out what's going on with your device. Let's give them a try!

Cheers,

Muddi

[Muddi]

Hey PabloRochelle,

I'm just checking in to see if you still need help with your device?

Cheers,

Muddi

[PabloRochelle]

Hi, no I am still not able to get it to work. Tried using 2 mobile devices setup using a hotspot but still the same. Speaker is still just stuck in the same loop as described in thje original post. I have tried both factory reset methods again and still the same and unable to reset or see device and no startup sounds coming from it.

[Muddi]

Hey PabloRochelle,

Thanks for coming back to us. Could you tell us when and where you purchased your Nest Audio?

Cheers,

Muddi

[Muddi]

Hi PabloRochelle,

I just wanted to follow up on this. Let us know if you still need help, and we're glad to further assist you.

Cheers,

Muddi

[Muddi]

Hey PabloRochelle,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[PabloRochelle]

Hi it was purchased at Argos in the UK just over a year ago Dec 21.

Thanks

[Muddi]

Hey PabloRochelle,

We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Chers,

Muddi

[MrJinx]

fill out the form and don't hold your breath. i've filled out the form several times and not heard from anyone. a complete waste of time. 

[Muddi]

Hey MrJinx,

My apologies if it's taking too long for the team to reach out to you via email. Upon checking, your case is now under review. Please check your inbox from time to time as someone will be reaching out to you soon.  

Cheers,

Muddi

[MrJinx]

good morning,

i monitor my inbox regularly. i don't put any value into what you reply. I'm not sure if you are a real person on some go-bot

[MrJinx]

within the last two days, i received an email. I'm working with the next level of support. thx

[MrJinx]

because i didnt have two cell phones, i tried a different wifi device. good luck

[Packidge]

I had a similar problem and in desperation I tried a different USB power supply and it all started working fine again. Just a thought.

[MrJinx]

good morning,

different usb where? in the google wifi router? the speakers? please clarify. 

[Packidge]

Sorry for not being clearer. My Nest Mini came with a USB-A to DC power jack cable plus a 15W USB power supply. Once, I plugged the USB lead into a 5W USB power supply by mistake. Everything worked fine except...no sound.

[MrJinx]

good morning,
thanks for the explanation. unfortunately, your solution and issue are unrelated to mine. best to you and thanks again. 

[Shan_Home]

I'm having an identical issue with my nest speaker.  We didn't replace the router but it was briefly turned off.  The nest speaker has not been working and appears to have issues connecting to the wifi.   

We've tried the standard factory reset method and also the unplug 10 times method with the same results described by the original poster above (only two lights come on after each unplug) after that it eventually returns to four lights coming on sequentially as if searching for a wifi, but then just stopping.  I have tried the third reset method above, using a cell phone to create a hot spot, and a second phone to connect to the nest speaker's settings in google home app.  But this does not seem to work (I.e. my home app cannot find the speaker as it is offline).  We are going to try resetting the wifi box.  if that doesn't work, I will complete the above form.  

[MrJinx]

good luck. the support here is lousy and will waste your time with forms and unanswered requests.

one thing you may try is connecting to a different wifi in a new session of home. i hope that makes sense and helps. 

[Shan_Home]

Mr. Jinx… thank you for chiming in on this one - although it would be great to hear directly from a google support team member for sure!  I’ll try to stay optimistic as I’m feeling very close to switching to Alexa at this stage.  

could you clarify what you mean by start a second Google Home session?  I did try setting up Google Home with my  mother’s google assistant on my WiFi network and it is working fine.  

but once I deleted tho Nest Speaker from my google Home, it doesn’t even find it as a new device.   As mentioned, the device every few minutes goes into a mode where it is showing the lights coming on sequentially and then off - I now have moved it to be right next to the WiFi box!  Still not getting it to factory reset or anything…. 

ps…. The device is only 14 months old and it’s the second device to have done this (original google assistant went into glitch mode after a year of use as well)

[MrJinx]

my router has two networks available. a guest and the main wifi. if your router does the same, set up the second wifi network. 

on your phone, create a new Home - Guest Home or something. try adding your device to the Guest Home. if that doesn't work, my guess is you have a bad speaker. another reason to trying another company. best of luck. i hope this helps. 

[Juni]

Hi folks,

@MrJinx, We are glad to know that our support team is assisting you. You are in good hands now.

@Shan_Home, We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Regards,

Juni

[PabloRochelle]

Hi just checking in to see if you can see my form as I have filled it out and not heard back yet.

Thanks

[MrJinx]

dont hold your breath. and when they do contact, they're reading a script. terrible support

[Shan_Home]

You haven’t heard back from the form you submitted three weeks ago?  Oh my gosh!  That’s very surprising!  We have also submitted our plea for help to google via that form and I hope to goodness that we don’t have to wait three weeks for help!!  We ended up bailing and buying a mini hub for under a hundred dollars as we’ve become quite used to having the news, light control, music etc.   but since I’ve now had two Google speakers and one Google mini just stop functioning and be unable to factory reset, just after the warrantee runs out, I’d really like to have an understanding of what the problem is.  good luck - it would be nice to see the resolution posted here for similar issues…. 🙂

[Juni]

Hi folks,

@Shan_Home and @PabloRochelle, it appears that our higher support team reached out to you via email. Please continue the conversation there, as this thread will be locked after 24 hours.

Regards,

Juni

[Shan_Home]

Hello Juni, thank you for caring - this has been a bit frustrating… Nobody’s reached out to me via email though.  I did fill in the form asking for ‘official’ help.   Would you suggest I fill in more forms to get help?  I am willing to fill in a new form each day if it helps me to actually get help.  As I think I mentioned, my google Home stopped working for unexplained reasons, then my mini, and then my Speaker (the one I asked for help about).  I shouldn’t have but I bought a google Hub to help with managing lights etc…. But I would really like to get my speaker to factory reset… or at least figure out why the devices are becoming unresponsive since and not able to reset in our home.   Thank you for checking back.

[Shan_Home]

Oh - I now see the team reached out on my other email box!  I will follow up there!

[Princesss]

Hi Shan_Home,

Glad to know that you're assisted via email. Let's continue working on that channel so we can assist you further.

Best,

Princess

[Juni]

Hi PabloRochelle,

Thanks for the response. Yes we received the form that you filled out recently. Our team will reach out to you via email to further assist you. Please keep your lines open as they may reach out to you anytime soon. 

Regards,

Juni

[MrJinx]

and not they'll not have much to help you. just saying....

[MrJinx]

one thing i'd recommend is try a new home on a different wifi band. good luck