12-21-2023 02:07 PM
We purchased a new Nest Hub (2nd Gen) it worked the first day and were able to get it connected.
Day 2 it stopped working and it stuck on a white screen with the G logo and a blue 'loading bar' underneath.
Unable to factory reset the device. Have tried switching it on and off 11 times to no avail and have tried different power-points.
12-24-2023 05:11 PM
Hey Ashie136,
Thanks for visiting the Community.
Sorry for the late response. I know how challenging it is not having a working device when needed. Let's try these steps below:
Let me know how it goes.
Cheers,
Muddi