04-04-2024 10:49 AM
Hi
I bought a Nest Hub 2. gen and a ARLO Go 2 camera, I have connected to google home, and the camera is showing just fine, but when trying to view on Nest Hub 2. gen i'm receiving "Error" and black screen.
I can see on here its an old problem, going back to late summer 2023, are there soon a fix to the problem?
Since I can see the camera on google home app, the problem is google Nest Hub 2. gen firmvare that won't show the camera feed.
04-11-2024 09:04 AM
Hi Junker89,
I apologize for the inconvenience you're experiencing. To help troubleshoot the issue, I recommend rebooting your speaker or display through the Google Home app. Here are the steps:
On your mobile device or tablet:
I hope this helps!
Regards,
Manuel
04-12-2024 04:38 AM
I am still getting the error screen.
It says acces denied, like the camera is denying the hub acces to view live stream.
04-15-2024 09:05 AM
Hi Junker,
Thanks for the picture! To get help resolving this inconvenience, please tap the link and fill out the information Please visit contact us form. and a member of our team will be happy to help you.
Regards,
Manuel