Nest Hub 2nd gen Display with black screen showing vertical bars on both sides

[Oko]

My Hub bought on 28 May, 2023 developed the above display issue a week ago.  It will only show videos on the left and right. The touch screen still work as I could pause and play songs from Spotify. After a couple of days with no improvement (hoping for some nightly updates), I did a factory reset. This is when the fun starts. I can't scan the blurred QR Code. So I continue w/o scanning. Next step is to key in the 8 digit setup code on the bottom of the display. I could only find a 14 digit serial number. I tried various combinations but none work. 

I have done a feedback on my phone Home app. a couple of days ago but I have no reply yet. Please respond pronto. Thanks.

[Alex_S]

Hi Oko,
 

We appreciate all your efforts. We'd like to take a deeper look into this for you. Please fill out this form with all the needed information, and then let me know once you're done.

Regards,
Alex

[Alex_S]

Hi there,
 

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Let me know if there is anything else I can help you with.

Warmly,
Alex

[Oko]

Waiting for your team email.

[Alex_S]

Hello Oko,
 

Gotcha. I will also get back to this thread as soon as I have any news to share from the support team.

Thanks,
Alex

[Oko]

Thanks Alex

[Alex_S]

Hey Oko,
 

I see that a Senior specialist has already assisted you via email. You can continue the conversation there so they can provide you a resolution. Should you have other questions or concerns about Google Home, you know where to find us. We’ll be more than happy to assist you.

Best,
Alex