08-02-2024 04:17 AM
Last year my one display showed this issue and after a whole lot of factory resetting and restarting I finally scrapped it and replaced it with a Max. Now my other 2nd gen has exactly the same issue. I tried the same routine of factory resets and restarts and it doesn't matter. I can get it back online with the Home app and it responds to voice commands as usual but no video severly limits the utility of the device. I see where others on and off the forum have reported the issue but I've never seen any remediation.
Has anyone identified a way to fix this or do I need to scrap out the device and forget about using Hub 2g devices?
08-05-2024 09:33 AM
Hello @pheffner
Thanks for reaching out to our Nest Community about this situation with you Nest Hub. I apologize for all the inconvenience. I'm here to help you with that.
I completely understand this situation. Let me lend you a hand to find the solution.
Please fill out this form to forward this case to my support team. We are so happy to assist you.
Feel free to reply to me with this information, and I will definitely do my best to find a solution for you.
Best regards,
Douglas.