Hi APDOscar,
This is not the experience we wanted you to have, let me help you. A few things: when did your issue begin? Were there any recent changes made? When you did the factory reset, was it the same steps as what you see in this link? Have you the steps given by Techie1970? How was it? Is the issue happening via voice command or casting?
It would help a lot if you could do a sequential reboot first:
- Unplug the power cord of your router followed by your Nest speakers.
- Plug them back in after 3 minutes.
- Restarting your phone might also help.
Once done, you can unlink your music service from the Google Home app, reinstall the music app that you’re using and relink your account. Here’s how:
- Make sure your mobile device or tablet is connected to the same Wi-Fi network or linked to the same account as your speaker or display.
- Open the Google Home app.
- At the top right, tap your account.
- Verify that the Google Account shown is the one linked to your speaker or display. To switch accounts, tap the triangle next to the Google Account, then tap another account or Add another account.
- Go back to the home screen, and at the top left, tap Add > Music.
- To choose your default service, tap the music service you'd like to use. Assistant will use this service when you say “Hey Google, play music.”
- To link functionality:
- For YouTube, your account is automatically linked when you link your Google Account to your speaker or display.
- For Spotify, Apple Music, Pandora, and others, you'll need to link your accounts.
- To connect your account, tap a music service > Link account > login or sign up for the service and follow the in-app steps.
- To unlink an account, tap Unlink > Unlink account.
Note: For all services, speakers and displays currently support a single account per streaming service.
Tell me how it goes.
Best,
Dan
