Pairing audio nest

[Valfisken2]

Hi

I have problem pairing my nest audio speakers. They where paired but I thought it didnt work correctly so I mad a reset on them. When I install them now they seem to get paired but when I try to play music from my nest hub it says that one of them cant be found. Both work fine without the pairing so its no problem there. Could it be some cache files that I cant remove when I reset them or do yoy have any idea what to do. 

Best regards

Jonas

[Dan_A]

Hi Valfisken2,

This is not the experience we want you to have, let me help you. A few questions: which Nest speakers are we working with? Is it about the pairing mode of your 2 Nest Audios or your Nest Hub? When did your issue begin? Were there any recent changes made? When you did the reset, was it the same steps as what you see in this link?

It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

It would be best to re-install the Google Home app to isolate further.

Let me know how it goes.

Best,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[Muddi]

Hi Valfisken2,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Valfisken2]

Hi Muddi

Thank you for your email. I still cant par my nest audio. I have made factory reset on both audio nest and my nest hub. I uninstalled my google home and installed again but with the same result. I can add both nest audio and when i try to pair it seems to work but when I try playing music it just says that ut cant play on one of them. Please se enclosed pictures on how it looks. First the are installed as nest audio 1 and 2 under Kök (kitchen), no problem there. The I par them under Kök as Par-kök and it looks fine. When i try to play music one of them moves to "i hemmet" as a single nest audio.

I have no idea what to do. Could it be some cahed files or something that I cant remove when I do the reset?

Best regards

Jonas

 

 

 

[Muddi]

Hi Valfisken2,

Thanks for coming back to us. How far are the Nest Audio from each other? Are you able to cast music from your phone to your paired device?

Cheers,

Muddi

[Princesss]

Hi there,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[LovelyM]

Hello Valfisken2, 

We'd appreciate it if you could answer the questions above so we could determine what's going on with your device. We hope to give you steps to resolve your concern.

Best, 
Lovely