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Nest Hub 2nd gen continually reboots

KentLCA
Community Member

‎07-20-2023 05:12 PM

I have followed the reset procedure and the Hub continues to reboot and reinitiate the first setup. After resetting up the hub, within minutes it restarts requiring a new setup.

I filed a warranty claim over a month ago and have not received an RMA or any additional support. Case ID 6-4310000034278

 

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Alex_S
Community Specialist
Community Specialist

‎07-25-2023 07:42 AM

Hi KentLCA,
 

Thanks for posting. I’ll check this with our Google Nest support team and get back to you with updates. 


Kind regards,
Alex

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Alex_S
Community Specialist
Community Specialist
In response to Alex_S

‎07-28-2023 07:58 AM

Hi there,
 

I see that our Google Nest support team has already sent you an email. Please continue the conversation there. Let me know if I can help you with anything else on Google Home, otherwise; this thread will be locked after 24 hours. 


Best,
Alex

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