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Nest Hub 2nd gen - tapping screen not working at night

Keith21
Community Member

‎02-22-2025 11:06 AM

In the last few weeks I've been unable to get any response after tapping the screen of my Nest Hub 2nd gen at night. It just remains black - almost as if something has told it to power off.

The screen "wakes up" only when the morning alarm goes off or if I turn on a light source.

Anyone else been seeing the same recently?

Have reported it to Google support.

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GabrielaG
Community Specialist
Community Specialist

‎02-25-2025 01:34 PM

Hi @Keith21,

 

Thanks for reaching out to the Google Nest community. I'm sorry to hear your Nest Hub 2nd gen tapping screen is not working at night, but there's no need to worry; I'm happy to help you right now.

To get a better understanding of the situation, please help me out by answering the following questions:

  • The problem only happens at night or persists during the day?
  • Did you try to Restart or factory reset your Nest Hub?
  • Have you done troubleshooting steps? If so, can you list them?

Any additional details you can provide will be helpful.

 

Regards,

Gabriela

 

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