Changing Wifi

[KateW]

I wanted to switch the wifi network uses. Google makes this impossible without a factory reset (which is ridiculous!). I factory reset the device. When I go through setup now, it gets to the part where you set up the wifi, the app says it can't communicate with my nest hub max. My nest hub max says Connected. The password I'm entering is correct. Every other device works with the new wifi. How can I set up my device again? And am I going to have the same issue with Chromecast? I need to switch it as well.

[AndersC]

Hi @KateW,

Thank you for posting in the community. I'm sorry to hear you're unable to set up your Nest Hub Max on the Google Home app after switching Wi-Fi networks. I'm happy to help.

To get a better idea of what's going on, please provide the information requested below:

• What changes did you make to your Wi-Fi network?
• Did you change your router or switch to a different internet service provider?
• Did you factory reset your device, as indicated in the article "Factory reset Google Nest or Home speakers or displays?"

For these types of scenarios, I recommend you visit the article "Fix issues with a Nest speaker or display not connecting to Wi-Fi," which includes some troubleshooting steps and tips to fix the inconvenience you're experiencing.

Please keep me posted.

Regards,

Anders