Nest Hub Continues to wake me up in the middle of the night with a bright display.

[Aphex242]

Title says it all.  My previous post, from about a year ago, is locked.  This issue comes and goes.  I'll be dead asleep, and suddenly my Nest Hub turns on super bright right next to me, think like 3-4 AM.  It's super pleasant.  I've attached a couple of screenshots from myactivity.google.com over the past few weeks where you get to see me wrestle with my Nest Hub in the middle of the night to get it to turn off its display again.  Often, because I'm so tired, it doesn't recognize my voice, so it won't comply.  That part's especially fun.

I like Google.  I've been using Google products for years.  I've had one non-Pixel phone since Pixels began, and owned several Nexus phones as well.

This issue makes me want to scream.  Last year my issue was closed/locked after I filled out a web form and you guys said we'd handle it in email.  It wasn't handled.  It's still an issue.  I can't understand why this can't be resolved.  Does anyone at Google actually solve problems?  Can't someone dig into the logs of my device and find out WHY it's coming on at weird hours of the night and fix the issue?

Please help.  Make this device be useful again, and not a source of constant frustration, irritability, and lack of sleep.  I'm this close to abandoning the Nest ecosystem for another one where obvious, lifebreaking bugs actually get addressed for customers.  Turning my display's brightness to zero is great, except that it then makes the display unusable during the day, and I shouldn't have to do this with the light sensor, right?  I'm just so frustrated.  It's an ongoing issue for me and others, and it's been happening for years, and nothing seems to ever get done about it.  I know it's an edge case - and it doesn't affect all users, but it's affecting a proportion of them for sure (as I'm not the only one making posts like this).

I will add that I've used both the 1st gen and 2nd gen nest hubs - it doesn't make a difference.  Both exhibit this behavior.

[Aphex242]

Shoot, forgot the screenshots.  Here they are.

[Princesss]

Hey Aphex242,

Thanks for reaching out to our Community.

We're sorry to hear about what you have experienced before. Since you mentioned that both Google Nest displays are experiencing the same thing, could you tell us the cast firmware versions of your displays? Also, we'd like to make sure you already tried checking these settings:

This setting is on by default, but you have the ability to turn it off (and then back on as you like) at anytime on your Google Home app. When Ultrasound sensing is turned on, your smart display will detect that you’re nearby if you’re within approximately a 4 ft range (1.2 m) of your device.

To turn Ultrasound sensing on or off, follow these steps:

1. Open the Google Home app .
2. Tap Favorites or Devices .
3. Tap your device's tile.
4. Tap Settings Recognition & sharing.
5. Turn Ultrasound sensing off.

Note: Ultrasound sensing also turns off when the microphone on your Nest display is muted.

Let me know how it goes.

Best,

Princess

[Aphex242]

Thanks for the reply.  Honestly I've given up at this point.  Guess I'll just use my phone on my nightstand, because it seems to understand sleep mode.

This problem has persisted on old and new hubs over years for me.  Both with and without ultrasonic sensing enabled (or even available).  The firmwares have always been updated, again over years.  It's clearly not a widespread problem, but it sure as heck is a problem for me.  It's not ambient light either.  I use blackout curtains and have a very dark room (when my hub doesn't decide to randomly wake me up, that is).

I'm done with it on my nightstand.  Really stinks that it doesn't work right for me.  

[Princesss]

Hi Aphex242,

Thanks for responding and sharing your honest thoughts.

I understand that you may be frustrated, and I want to assure you that we are committed to providing our customers with the best possible experience. We take your feedback very seriously, and we will use it to improve our products and services. If you still want to try some steps, you can fill out our Contact Us Form with all the needed information then let me know once done.

Best,

Princess

[Princesss]

Hello there,

Chiming in-- have you had the chance to fill out the form? Let us know once you're done so we can check it right away.

Best,

Princess