Nest Hub - Cropped pictures

[Mayoo]

I've read a few post about this but nothing works. I have an album that contains all kinds of aspect ratio. Some appear cropped as I think it's trying to "Zoom to fill".

Would it be possible to control this behavior. Like having the option to say : "Zoom to fit" instead so it doesn't crop the pictures?

Yes I tried the "show pairs" + "Live albums only" and it cropped paired photos.

[Princesss]

Hi Mayoo,

Thanks for reaching out.

Sorry to hear about this. Are you experiencing this to all of your photos uploaded? Also, have you checked the photo resolution of the photos and compare it to the others? 

Let's go ahead and try first to reset the Google Nest display and see if it will show the same behavior after setting it up again.

Keep me posted.

Best,

Princess

[Mayoo]

Hi,

This happens to all photos that doesn't respect the aspect ratio of the Nest Hub except for portrait photos when shown as a single. I'll simplify below. For the reset, yes, since the device was brand new but also was factory reset. I actually sent feedback about this more than a year ago multiple times when I got my Next Hub Max.

Landscape: Happens to all photos that don't have same aspect ratio.
Portrait (pairs) : Always cropped.
Portrait (single) : Sometimes cropped, again aspect ratio.

Important info: When I cast from photos, all pictures are showing exactly like they should, uncropped. Photo frame needs to mimic the same. Basically, don't stretch to fill, do stretch to fit instead. Also, lower quality photos will appear while casting, but not with Photo Frame (curation to Live only).

TL;DR proposed solution : Mimic Photos cast behavior and/or stretch to fit, not to fill.

[Princesss]

Hi Mayoo,

Thanks for the details. I totally agree that it should be the same size as how you cast photos on your Nest display. Could you please attach a photo of what you can see on the display's photo frame in comparison with the photos you're casting? We'd like to further check what's causing this to happen. Lastly, kindly provide the cast firmware version of your Nest display? 

To check which firmware version you're on, follow these steps:

1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
2. Open the Google Home app .
3. Touch and hold your device's tile.
4. At the top right, tap Settings Device information.
5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Best,

Princess

[Mayoo]

Hi,

Firmware is 1.56.290464

Here is an album with both cropped and uncropped version. Uncropped are while casting (no time shown) or when single portrait is shown.

Album 

[Princesss]

Hi Mayoo,

Thanks for sharing some photos. Let's go ahead and perform a complete reset to your Google Nest Hub and let's see if this would make any difference.

Best,

Princess 

[Mayoo]

Hi,

A complete reset has already been performed after I bought it. It is new.

This also happens on my Nest Hub Max confirming it is not an issue bound to the hardware itself. It is really a behavior that needs tweaking.

[Princesss]

Hi Mayoo,

We appreciate all your efforts. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.

Best,

Princess

[Mayoo]

Done

[Princesss]

Hi Mayoo,

We've received your form-- thanks for filling that out. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Best,

Princess

[Jake]

Hey Mayoo,

I wanted to follow up with you, and ensure you are in contact with our Team. Please let me know if you have any questions, or trouble seeing the email from here.

Best regards,

Jake

[Mayoo]

Hi,

Nope, after filling the form, didn't get anymore communication.

But the issue is pretty clear and also present since original hubs were released. I am glad to help out, but should be fairly easy to replicate.

[Jake]

Hey Mayoo,

I am sorry to hear you have not heard from our Team. I will be sure to check in with them, and ensure you are getting an email with more details. Please be on the lookout for that over the next 24 hours. If you have any trouble from here, please let me know.

Best regards,

Jake

[Jake]

Hey Mayoo,

I wanted to follow up with you, and ensure you are seeing the email. If not, I would recommend filling out this form once again. Please let me know, as I want to ensure you are being helped.

Best regards,

Jake

[Mayoo]

Filled it again...

[Jake]

Hey Mayoo,

Thank you so much for filling out the form once again. I will be sure to check in with our Team, and ensure you are getting a reply as soon as possible. Please be on the lookout for that, and let me know if you are still having any trouble seeing the email.

Best regards,

Jake

[Jake]

Hey Mayoo,

I wanted to check in with you, and ensure you are in contact with our Team. I am showing a case number has been created for you, and they should be in contact via email. Please let me know if you have any trouble seeing that, as I would be happy to review.

Best regards,

Jake

[Mayoo]

Noone contacted me.

[Jake]

Hey Mayoo,

I am sorry to hear you are not seeing the email from our Team. I am showing your case number is 6-3208000033127. I would recommend doing a search for that through your email, as well as checking your junk/spam folder in case it went there. Let me know if you are still having trouble seeing that, as I would like to ensure you are getting further help from here.

Best regards,

Jake

[Mayoo]

Yes someone contacted me yesterday saying they are looking into it.

With the usual "meanwhile" checks which are already done.

[Princesss]

Hi Mayoo,

Thanks for the update. Since you have been assisted via email, I'll consider this post as complete and will lock the thread in 24 hours. Let's continue working on that channel so we can assist you further.

Best,

Princess