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Google Home only sends notification, rather than calling my phone.

kblee123
Community Member

Hi, 

When I tell google home to call my phone, it only send one push notification rather than calling my phone. 

 

Notifications are all enabled on my phone, as well as the google home app. 

 

Kelson

9 REPLIES 9

Lchabot
Community Member

I am having the same problem, the google hub and nest says it calling but all I get is a notification.  I want it to actually ring my phone. 

Liz6
Community Member

I'm also having this same problem.  It worked a few days ago and now it isn't working

Princesss
Community Specialist
Community Specialist

Hi everyone,

 

Thanks for reaching out.

 

Sorry to hear about this. A few things I'd like to ask-- have you made any changes on the settings prior experiencing this? Also, have you checked if the "Do not Disturb" option is enabled? Lastly, kindly provide the cast firmware of your Google Nest speakers?

 

To check which firmware version you're on, follow these steps:

  1. Make sure your mobile device or tablet is linked to the same account as your speaker or display.
  2. Open the Google Home app Google Home app.
  3. Touch and hold your device's tile.
  4. At the top right, tap Settings and then Device information.
  5. Under "Technical information," find Cast firmware: X.XXX.XXXXX.

Keep me posted.

 

Best,

Princess

Hello Princess,

i have two:

hub: 1.56.290464

nest: 1.56.282045

When asking google to call, having my do not disturb enable or not creates the same response on my phone.   A sound will be produce quickly by my phone and a banner will appear:”CRITICAL
now
Finding your phone with Assi..
Tap or swipe to silence the sound”

not very helpful when you are trying to find your phone!

This feature worked great for a couple of years on my nest, but stopped working several months ago.  Since that time I also purchased and installed the 2nd gen Hub.  Neither work at calling my phone.  

thanks in advance

 

_~Lisa

Princesss
Community Specialist
Community Specialist

Hi Lchabot,

 

Thanks for the info.

 

I appreciate all the info you've provided. Let's go ahead and perform a complete reset to your Google Nest speaker and let's see if that would make any changes. 

 

Keep me posted.

 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Lchabot,

 

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.

 

Best,

Princess

Princess,

 

Thanks for the reminder, I reset per your instructions and unfortunately stick can't get it to call my cell phone, only the banner as previously stated comes across.

Any other tip I might try?

Thank you

~Lisa

Princesss
Community Specialist
Community Specialist

Hi Lchabot,

 

I appreciate the steps you did. We'd be happy to take a look into this for you. Please fill up this form with all the needed information then let me know once done.
 

Best,

Princess

Princesss
Community Specialist
Community Specialist

Hi Lchabot,

 

We've received your form-- thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
 

Best,

Princess