08-21-2022 06:39 AM
Every morning I find that our Gen 1 Next Hub does not display any information other than the current time of day. I'm not able to swipe to the right to see my calendar, weather, home controls, .... It does respond to all voice commands and it is connected to our Wifi. I can unplug & then plug the device into the wall power outlet to force a reboot, and then everything is restored to normal operation until the next morning. Any suggestions?
08-21-2022 09:30 AM
Perhaps your issue is related to this known defect, which Google Nest has acknowledged and says they've been working to fix since early July:
08-22-2022 12:13 AM
When can we expect a solution? I also have this problem on two hubs. It was working fine for a very long time. Breaking something is easy, please fix this.
08-24-2022 01:09 PM
Hi folks,
MplsCustomer, thanks for that information.
Our team is already aware of this and is currently working on a stable fix. I highly suggest sending feedback on your device. Prior to submitting feedback, please ensure "Send device usage data and crash reports to Google" is turned on for the device experiencing the issue.
Thanks,
Alex
09-21-2022 07:26 AM
any update on this? its happening on mine too
10-08-2022 07:05 PM
Hey everyone,
I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more.
Cheers,
Muddi
10-08-2022 07:08 PM - edited 10-10-2022 06:35 PM
I think this issue may be fixed with Cast Firmware version: 1.62.312297; it's fixed on ours. See this thread:
10-10-2022 03:20 PM
Hey MplsCustomer,
Thanks for the information. We got an update from the team that a fix is slowly rolling out, and I wanted to confirm on this thread if anyone here is still experiencing the same issue.
To all: Please let us know the current firmware version of your device, and confirm if the issue has been fixed.
Cheers,
Muddi
10-15-2022 04:14 PM
Hey folks,
I'm just checking on this thread to see if anyone is still experiencing the same issue. Feel free to update the thread, and we're glad to assist you further.
Cheers,
Muddi
10-16-2022 11:44 PM
Hey folks,
Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
Cheers,
Muddi