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Nest Hub Display requires a reset every morning

TBoneMedRare
Community Member

Every morning I find that our Gen 1 Next Hub does not display any information other than the current time of day.  I'm not able to swipe to the right to see my calendar, weather, home controls, ....  It does respond to all voice commands and it is connected to our Wifi.  I can unplug & then plug the device into the wall power outlet to force a reboot, and then everything is restored to normal operation until the next morning.  Any suggestions?

9 REPLIES 9

MplsCustomer
Bronze
Bronze

@TBoneMedRare 

Perhaps your issue is related to this known defect, which Google Nest has acknowledged and says they've been working to fix since early July:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

Hwam
Community Member

When can we expect a solution? I also have this problem on two hubs. It was working fine for a very long time. Breaking something is easy, please fix this. 

Azarco
Community Specialist
Community Specialist

Hi folks,

 

MplsCustomer, thanks for that information.

 

Our team is already aware of this and is currently working on a stable fix. I highly suggest sending feedback on your device. Prior to submitting feedback, please ensure "Send device usage data and crash reports to Google" is turned on for the device experiencing the issue.

 

Thanks,

Alex

any update on this? its happening on mine too

Muddi
Community Specialist
Community Specialist

Hey everyone,

 

I'm checking in on this thread since it's been a while since it was last updated. There's no new news to share at this time, but I'll continue monitoring the thread and updating it as I know more. 

 

Cheers,

Muddi

@Muddi 

I think this issue may be fixed with Cast Firmware version: 1.62.312297; it's fixed on ours.  See this thread:

https://www.googlenestcommunity.com/t5/Speakers-and-Displays/Weather-data-on-2-Nest-Hub-fullscreen-c...

Muddi
Community Specialist
Community Specialist

Hey MplsCustomer,

 

Thanks for the information. We got an update from the team that a fix is slowly rolling out, and I wanted to confirm on this thread if anyone here is still experiencing the same issue. 

 

To all: Please let us know the current firmware version of your device, and confirm if the issue has been fixed. 

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

I'm just checking on this thread to see if anyone is still experiencing the same issue. Feel free to update the thread, and we're glad to assist you further.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hey folks,

 

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.
 

Cheers,

Muddi