Nest Hub (G2) can't find or connect to Wi-Fi (Netgear 7800)

[malfiehenpox]

I am trying to set up a nest hub (G2) and it cannot find my home Wi-Fi, nor will it connect if I enter the SSID manually.

This is the second nest hub with the issue, I returned one and the replacement has the same problem.

• All my other google devices can see and connect to the wi-fi (chromecast, speakers, pixel wtahc and phone)
• I have tried 2.4, 5, and smart connect. It doesn't help.
• I have tried factory reset, and resetting the router (many times)
• The router is a Netgeat R7800. Access control is disabled. "Allow guests to see each other and access my local network@ is enabled.
• I have a G1 home nest that can find and connect to the Wi-Fi just fine

Does anyone know what else I might try?

[malfiehenpox]

To add: I have also tried the setup from a Pixel 5, 6, and 7, and a Samsung A52. It made no difference.

[Azarco]

Hey malfiehenpox,

You've been awesome doing those steps. I know this step may be out of your way, could you try setting up your Google Nest Hub using a mobile hotspot? If the issue persists, please fill out this form so that we can check this with our team.

Regards,

Alex

[Azarco]

Hello there,

How's it going with your Nest Hub? Are you still having trouble connecting it to your network? If so, please fill out the form above.

Best,

Alex

[malfiehenpox]

Yes, I can connect to a hotspot. I still can't connect to my home wi-fi.

[Princesss]

Hi malfiehenpox

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 
 

Best,

Princess

[Muddi]

Hey malfiehenpox,

Upon checking, one of our team already reached out to you via email, so I'll go ahead and lock this thread now. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Cheers,

Muddi