Nest Hub Gen 1 opening content on its own, not staying on frame

[Grafxmkr]

Hello,

My Nest Hub Gen 1 is behaving oddly. It began gradually at the end of last year and has really escalated. It all started with it coming out of frame mode on it's own and going to the main screen. It would then pop back into frame mode. I only use my device for a frame. The instances of it going back to the main screen, your evening, and add household contacts screens has increased to the point that the frame is almost never up. The device is pretty much useless. It just keeps cycling through the different screens on its own. Last night it got even weirder. It launched the guess the picture game on its own.

This device has been set back factory default many times.
Rebooted.
Taken on and off different wifi networks.
Home app on Android reinstalled.

What can be done?

Thanks 🙂

[Dan_A]

Hi Grafxmkr,

This is not the experience we wanted you to have, let me help you. A few things: were there recent changes made? When you did the factory reset, was it the same steps as what you see in this link? How often does it happen in a day and what time of day does the screen change? Are there other members with access to your Nest Hub?

Could you try to give a command to play music and see if it’s affected? Also, it would help us isolate by getting its firmware version, here’s how via the Google Home app:

1. Open the Google Home app.
2. Touch and hold your device's tile.
3. Tap Settings > Device information.
4. Under 'Technical information', check for Cast firmware: 'X.XXX.XXXXX'. If the device is on Fuchsia, check for system firmware version: 'X.XXXXXXXX.X.XXXXXXX'

Here is through your Nest Hub:

1. Swipe up from the bottom of the display screen.
2. Tap Settings > About device. You should find your 'firmware version' on this page. If 'fuchsia version' is also listed, this means your device runs fuchsia.

Let me know once you have them.

Best,

Dan

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Muddi]

Hi Grafxmkr,

We haven’t heard back, so I'll be locking this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi