Nest Hub Gen 2 Freezing

[nmbgeek]

My Nest Hub Gen 2 is randomly freezing. This happened twice so far in less than 24 hours. I've only had it for about 2 weeks. I see others have experienced the same issue but no resolution was given and the threads eventually get closed for no activity. What is the solution to this?

[jax_b]

i got mine today and it doesn’t even reach the ‘G’ logo at the very start. so disappointed, haven’t got the money to throw away

[Dan_A]

Hi folks,

@nmbgeek, @jax_b, that certainly hasn't been easy for the both of you but not to worry, we're here to help. A few questions: when did the freezing start? Does it freeze randomly or when playing music or when responding to commands? What troubleshooting steps have you done so far? It would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest speakers. Plug them back in after 3 minutes or 5 minutes tops. Restarting your phone might also help.

Tell us how it goes.

Best,

Dan

[jax_b]

the freezing started as soon as i plugged it in when i bought it. i’ve done all the troubleshooting steps including the one you mentioned. i can’t get past the setup stage because the screen simply doesn’t work

[Muddi]

Hey jax_b,

Chiming in, to help us get a better picture of what's happening, do you mind sharing a video?

Cheers,

Muddi

[Muddi]

Hi jax_b,

How's it going with your Google Nest Hub? Let us know if you still need help and the Community will be happy to lend a hand.
 

Cheers,

Muddi

[nmbgeek]

I decided it would be easier to just return.  My primary smart home is through Home Assistant and a new device from a competitor allows their app to be side loaded.

[Muddi]

Hey nmbgeek,

We understand. If you ever change your mind, we'll be here to help.

Cheers,

Muddi