Nest Hub Gen 2 Spotify Stutters At Song Start When Playing to Bluetooth Speaker

[pd1977]

Hi,

I have searched and found multiple other users who have reported the exact same issue I'm having, but it has yet to be solved and all threads are locked.  I'm hoping that someone has been able to figure it out.

The issue is that when I play music on with my Google Nest Hub 2 connected to a bluetooth speaker, each time it plays a new song, it plays for 1 second, then stutters for 1-2 seconds, and then resumes the rest of the song correctly.  This happens at the beginning of every single song it plays, whether it's Spotify, YouTube Music, etc.

Like all of the other posters, I have rebooted everything many times and tries multiple bluetooth speakers and even bluetooth receivers connected to an Amp, and the behaviour is the same - skips at the beginning of EVERY song.  As an example, my current setup is using a Mii B06 Pro bluetooth receiver connected to a Harmon Kardon amp.

If I play from my phone directly to the same bluetooth devices, it works fine.  If I play music on the Google Nest itself (without connecting to a bluetooth speaker), if works fine.

Has anyone been able to find a solution to this issue?  It has been driving me crazy for months to the point where I'm considering just switching to Alexa.  Any help would be greatly appreciated.  Thanks!

[Princesss]

Hi pd1977,

Thanks for reaching out.

We're sorry to hear that you're experiencing this with your Google Nest speaker. Could you please send us a short video clip showing the issue? Also, does it happen when you try to play radio while your Google Nest speaker is connected via Bluetooth? Lastly, have you already perform a factory data reset on your speaker?

We'd love to further check what's causing this to happen. We'll wait for your response.

Best,

Princess

[Ronjaj]

What's the best way to sent you a video? 

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.
 

Best,

Princess

[Princesss]

Hello pd1977,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess

[Ronjaj]

Hey, Im having the exact same problem. I use a Google nest mini and a Bluetooth adapter to play Spotify on a Logitech speaker set. I tried two different Bluetooth adapters already, nothing changed.  I was on the phone with Google support and they suggested it must be a faulty device after we went through all the trouble shooting . But now I have a new Google nest mini and the exact same problem again. So it's not the nest, and probably not the Bluetooth adapter. How can I fix it? Every other device like phone or laptop plays Spotify through that setup without the interruption are the beginning of the song, only the nest does that. Help would be greatly appreciated, cause that's one of my main use cases, otherwise I have to switch to Alexa, which I'm trying to avoid.

[Princesss]

Hi Ronjaj,

We appreciate all the details you've shared. Have you already tried checking other music providers like YouTube or testing out radio and news?

Best,

Princess

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Cheers,

Dan

[Dan_A]

Hello again,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.
 

Cheers,

Dan

[Ronjaj]

Hey Dan, thanks for the reply. 

Please give me one more day, I didn't have the chance to test out other media so far. 

[Princesss]

Hi Ronjaj,

No worries, we'll keep this thread open for 3 more days and we'll wait for your update.

Best,
Princess

[Princesss]

Hi Ronjaj,

How was it, have you tried testing out other media? Let us know by responding to this, otherwise we'll be locking the thread shortly.

Best,

Princess

[Princesss]

Hey there,

Just one quick final follow up since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Best,

Princess