I can’t seem to find an answer that helps me.
I can’t seem to use sleep sensing at all. On google fit it shows everything should be connected to my Nest Hub. It doesn’t work. I also cannot calibrate it because Sleep sense does not exist in settings. I’ve already tried googling answers, found 1 article but nothing that was suggested in there helped.
I initially was able to calibrate sleep sense, but have had to do a factory reset. Have never been able to calibrate since. Is it because google fit thinks I’m connected to a different Nest Hub now? If someone could please give me suggestions that would be great. Thank you!
Thanks for sharing details about the issue here. I know how important it is for you to track your sleep pattern using your Google Nest Hub (2nd gen). Let's try to get to the bottom of this. A few questions: how many Nest Hub (2nd gen) do you have? What country are you located in? What is the current firmware version of your device (please send a photo showing the details on the Nest Hub screen)?
Below are the steps on how to check the version of your device:
Looking forward to your response.
Hey Muddi, thanks for your reply.
- I only have 1 Nest Hub Gen 2
- i am located in Australia
- Firmware Version is 1.56.324896
Picture I have added shows the limited settings I have when I swipe up and hit settings
Thanks for the additional information. Deactivating Sleep Sensing does not delete sleep data in Google Fit. Try reinstalling your Google Home app and re-calibrate it using the Google Home app.
Keep us posted.
Thanks for your reply,
done the steps you advised and still the same issue. When I try and recalibrate, it tells me to go to my display, swipe up click settings and sleep sensing. But there is no sleep sensing option.
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