01-22-2023 02:52 AM
Hi all,
I can’t seem to find an answer that helps me.
I can’t seem to use sleep sensing at all. On google fit it shows everything should be connected to my Nest Hub. It doesn’t work. I also cannot calibrate it because Sleep sense does not exist in settings. I’ve already tried googling answers, found 1 article but nothing that was suggested in there helped.
I initially was able to calibrate sleep sense, but have had to do a factory reset. Have never been able to calibrate since. Is it because google fit thinks I’m connected to a different Nest Hub now? If someone could please give me suggestions that would be great. Thank you!
01-25-2023 04:32 PM
Hey Angie90,
Thanks for sharing details about the issue here. I know how important it is for you to track your sleep pattern using your Google Nest Hub (2nd gen). Let's try to get to the bottom of this. A few questions: how many Nest Hub (2nd gen) do you have? What country are you located in? What is the current firmware version of your device (please send a photo showing the details on the Nest Hub screen)?
Below are the steps on how to check the version of your device:
Looking forward to your response.
Cheers,
Muddi
01-25-2023 11:32 PM - edited 01-25-2023 11:43 PM
Hey Muddi, thanks for your reply.
- I only have 1 Nest Hub Gen 2
- i am located in Australia
- Firmware Version is 1.56.324896
Picture I have added shows the limited settings I have when I swipe up and hit settings
01-26-2023 11:43 AM
Hello there,
Thanks for the additional information. Deactivating Sleep Sensing does not delete sleep data in Google Fit. Try reinstalling your Google Home app and re-calibrate it using the Google Home app.
Keep us posted.
Best,
Alex
01-26-2023 11:51 AM - edited 01-26-2023 11:52 AM
Thanks for your reply,
done the steps you advised and still the same issue. When I try and recalibrate, it tells me to go to my display, swipe up click settings and sleep sensing. But there is no sleep sensing option.
01-26-2023 01:55 PM
Hi Angie90,
Understood. We'd be happy to take a look into this for you. Please fill out this form with all the needed information and let us know once you're done.
Thanks,
Alex
01-26-2023 11:09 PM
Hey, I have now filled out the form 🙂
01-29-2023 12:30 AM
Hey Angie90,
Thanks — we got your form and has sent it over to our team for review. Please check your inbox from time to time as someone will be reaching out to you. Also, please be advised that this thread will be locked after 24 hours.
Cheers,
Muddi