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Google nest hub cannot connect camera

Wildmand1
Community Member

Recently have moved house and rest out google nest hub display and now when we go to link the Inbuilt camera it does not connect. Have tried resetting, reconnecting wifi, adding through best account. Any help would be great to get our camera back and running. 

6 REPLIES 6

Muddi
Community Specialist
Community Specialist

Hey Wildmand1,

 

Thanks for visiting the Community.

 

I know how challenging it is when you're having issues with your Google Nest Hub. I'd love to dig deeper into this issue. To confirm, do you have a Nest Hub or a Nest Hub Max? Did you remove it from the Google Home app first before resetting it? Are you using the same account when you first set up the device? Are you using a Google Home public preview app on your phone?

 

Please click this link and make sure to log in the same account that you used to set it up. Once you see your Nest display, remove it by tapping the three dots on the right corner.

 

Let me know how it goes.

 

Cheers,

Muddi

Wildmand1
Community Member

Hi there muddi,

We are using the hub max, logged into the same google account. When I access the link I can see the device listed in my “home” devices accessed using the home app. 
the issue is when I go to connect the inbuilt camera, I scan the QR code and it thinks about it until it times out and says cannot connect. Have tried to remove the device and add it again but get the same error 

Muddi
Community Specialist
Community Specialist

Hey Wildmand1,

 

To confirm, have you tried to set up the device to a different home structure?

 

Cheers,

Muddi

Wildmand1
Community Member

Hey there 

We moved home so created a new home in the google home app as we have deleted the old home and associated devices. All other devices and functions are working just not the camera connection 

Muddi
Community Specialist
Community Specialist

Hey Wildman1,

 

We appreciate your efforts. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done. By the way, is the Assistant working on your device? Also, please check the firmware and system version of your device.

 

Cheers,

Muddi

Muddi
Community Specialist
Community Specialist

Hi Wildman1,

 

We got your form — we'd suggest keeping track of your inbox as our team will be emailing you soon for more details. Also, please be advised that this thread will be locked after 24 hours.

 

Cheers,

Muddi