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Phone calls from Nest hub

jlampman1
Community Member

I have set my Nest Display (1st Gen) to make phone calls using Google Due with my cell phone number.

I have a few issues that I can not find support for:

1. Can I call my own phone from the hub? For example, if I am away from home and my family wants to call from home.

2. Why does my phone appear as private number? I can not find anything in the settings to correct this.

3. Some calls made from the hub do not connect to the receiver. It shows on the hub that I am making a call but the person I am calling does not get a notification. 

4. I thought if I was calling a phone number that the receiver did not have to have Google Duo. Is that true?

Thanks for your help. It has been a frustrating process to get this working. It seems that all YouTubers that help have older versions and the apps settings do not have the same options. Also, no one seems to address these issues.

9 REPLIES 9

davidking
Gold Product Expert
Gold Product Expert
  1. Add your own phone number as a contact in your contacts and setup household contacts.
  2. Check the "Show your number when you make calls" section of this help article.
  3. Not sure on this one. Does the receiver have Google Duo?
  4. Incorrect as far as I know and according to the help article, under "who you can call", it says "you can make or receive calls from other Duo users worldwide". 

1 I already have myself in my household contacts. 
2. There is not an option to edit my own number. 
3. Not all receivers have Google Duo but I believe this isn’t a necessity. I can ask Google hub to call a pizza place. 
4. I just asked google to call Papa John’s Pizza and it worked. 

My issues are still not resolved. 

Mlabrador
Community Specialist
Community Specialist

Hey folks, 

 

Chiming in. Few questions, what commands are you all using? Also, what troubleshooting steps have you done so far? Could you also try to say " Hey Google, call home"? Here's how: https://bit.ly/3rBvbV6

 

 

Regards, 

 

Nikki 

Mlabrador
Community Specialist
Community Specialist

Hi folks, 

 

Checking back in — have you tried the steps above? Let us know if that worked. 

 

 

Best, 

Nikki 

Mlabrador
Community Specialist
Community Specialist

Hi folks,


Just checking in to make sure that you saw our responses. I'll be locking this thread if we won't hear back from you again in 24 hrs. Feel free to create a new one if you have more questions or have other concerns in the future.



Best, 
Nikki

Jake
Community Specialist
Community Specialist

Hey jlampman1,

 

I wanted to check in and see if you managed to see davidking post? Please let me know if you are still having issues with your device. I would be happy to assist, and ensure your device is working as intended.
 

Thanks for the helpful reply davidking.


Best regards,

Jake

Lsalahi
Community Member

Yes I have this question too!! About calling my own phone from the nest hub if I am not home- I tried adding my own number to the contacts but it will not work when I add it to household contacts on the app. Help please!

raven303
Community Member

Same issue here! I want to call my own phone from my Google Nest Hub and it will not do it. It rings and rings on the Hub, but does not ring on my phone. It works if I call from my phone to the Hub. Need it to work the other way around as well.

Dan_A
Community Specialist
Community Specialist

Hi raven303,

 

Thanks for posting.

 

A few questions: were you able to call your phone before? May I know what country you're now located in? Are you making calls using Duo calling, Google-supported calls or Mobile calling? For more detailed information, check out this guide on the types of calls you can make with your Nest Hub. In the meantime, it would help a lot if you could do a sequential reboot first. Unplug the power cord of your router followed by your Nest Hub. Plug them back in after 3 minutes tops. Restarting your phone might also help.

 

Tell us how it goes.
 

Best,

Dan