Nest Hub Gen2 stops alarm without user actions

[123321mario]

Hello, I got an issue on my Nest Hub (Gen2) :

It's been a few weeks I wake up late because of the alarm on the nest not working properly.

I have set up an alarm at 7am on every weekdays and a routine that play local news podcast, check for my phone battery and read the local weather.

I woke up early today to see what happens and I saw that at 7am the alarm does actually ring but only for a few seconds then says hello and glitches on the alarm settings screen... After a few seconds the screen goes back on the fullscreen clock like nothing happened... I have actually recorded a video of this if needed.

Did anyone also got this issue ?

I tried logging out then back in, tried factory reset (with both volume buttons pressed at the same time), this fixes the issue but only for a few days, issue start to appear again a few days later.

[Alex_S]

Hi 123321mario,

I know how it feels when something isn't working the way it should. Let’s further look into this. Kindly share with us the video you captured. Also, does the issue happen to all your alarms, or only at 7am every weekday? For the routines, have you tried to delete and create a new one?  

Regards,
Alex

[Alex_S]

Hi there,
 

I'm jumping in to ensure everything is good here. Have you seen my previous response? Let us know of the answers so we could take a closer look at them.

Best,
Alex

[123321mario]

Woops I missed your last message, sorry !

Here is the recording : https://streamable.com/bavvn2

Sometimes there's sound, sometimes there's not. It's very random

It happens at any time I set, not only 7am

I also tried deleting and rebuilding a new routine but same issue appears after a few days (everytime I reset, the alarm works for like a week then it breaks)

[Alex_S]

Hello 123321mario,

Thanks for the video! Kindly provide the following information:

• Swipe up from the bottom of your display > Settings > Device information. Look for the System firmware version.
• Open the Google Home app > Settings > Scroll down to Support > Customer support code/App info. Get the app version.

Kind regards,
Alex

[123321mario]

Fushia version :

11.20230306.3.112014

Software version :

52.94.19.536300690

Chromecast firmware version:

1.69.362882

Support code : 502-23-394

App version : 3.3.1.4

[Alex_S]

Hi there,
 

Thanks for the details.  We'd like to take a deeper look into this for you. Please fill out this form with all the needed information then let me know once done.

Warmly,
Alex

[Alex_S]

Hey 123321mario,

We got your form — thanks for filling it out. Our team will reach out to you via email anytime soon. Please continue the conversation there as this thread will be locked after 24 hours.

Best,
Alex