Nest Hub Max Integration Issue with Google Camera

[Smarthomeowner]

I have two nest hub max devices that stop playing audio and video from any google camera after 5 minutes to two hours. The only fix is to unplug the hub max then play the stream from the google camera. The best hub max then stops working again shortly after. I have been experiencing this everyday for three months.

I have six Google cameras and each feed fails in the same manner. I also have two nest hubs (not max) that play the camera feeds for days without issue. My home Wi-Fi is running the top of the line Google mesh routers so this shouldn’t be an issue.

Why do the Google Hub Max devices continually fail when the cheaper google hubs keep working?

[MplsCustomer]

@Smarthomeowner 

On occasion our Nest Hub Max or one of our Nest Hubs will suddenly report that a camera feed is unavailable, but we are able to resolve it simply by re-selecting the camera.

[Smarthomeowner]

At least ten times per day the video feed from a camera stops and the hub max returns to the Home Screen. At this point no camera will play. The device must be unplugged and plugged back in to view a camera again. This is not a camera issue as all cameras still work on the hub right next to either of the malfunctioning hub maxes.

[LovelyM]

Hi folks, 

@MplsCustomer, I appreciate the assistance.

Thanks for reaching out and I'm sorry for this trouble, @Smarthomeowner. I'd like to dig deeper into this, so please answer the following: was this working before? What troubleshooting steps have you tried? What's the cast firmware version of the Google Nest Hub devices?

If you haven't already, perform a factory reset and setup your displays. Let me know how it goes.

Cheers, 
Lovely

[Jake]

Hey there,

I wanted to check in and see if you managed to see Lovely's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Princesss]

Hello everyone,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google Nest devices and we'd be glad to assist you further.
 

Best,

Princess