Nest Hub Max Microphone Volume Extremely Low

[PretzelMan]

I have a Nest Hub Max

If I monitor the camera, the audio is very, very low.  This is NEW.

I used to be able to hear sounds easily if I monitored the camera.  Yesterday, the sound was extremely low.  I thought it was off, but if I put my ear to the speaker on my phone, I could hear faint sounds.

I checked all settings and even did a factory reset of the Hub Max.  Still almost zero sound.  I tried this on both my phone (Adnroid) and iPAD (IOS).  It was the same on both.

If I say "Hey Google..." the Hub hears me.

Any advice is appreciated.

[Anonymous]

I am having the same problem and cant find a solution.

Model H2A

Device Google Nest Hub Max

Streaming from my Samsung Galaxys23 plus

I already sent feedback and tried resetting and nothing seems to fix this problem. 

What do i do?

[Maia1]

The issue still persists and it started with the App update. One can barely here anything on the camera stream as well as camera recorded videos 

[Dewey2]

Still have the issue

[aohlenkamp]

I have noticed this for at least a month now.  Been patient, waiting for Google to develop a fix.  I have a door bell and Nest Hub Max, with the latter only experiencing the 10% audio volume on LIVE or PLAYBACK feeds.  Audio is equally as important as video for communication.

I've been on chat support with Nest Aware now for an hour, requesting that I be reimbursed partially for the obvious lack of audio feature that my annual subscription paid for in advance.  They WILL NOT give me any credit, and I find that completely distasteful. I've been a loyal customer to all things Google for years.  Get it together, or give me my money back. 😞

[carlk]

This is not an uncommon response.  When the wired doorbells started crapping out due to the battery issue in cold weather, their response was sorry, go buy another one.  The Nest router issue of them throttling speeds has been going on for over a  year with no resolution and I finally ditched it and bought a non-Google router.  Now the Hub Max issue with no resolution so far.  What I am slowly realizing is that they really don't care to support their hardware and will just play the numbers game of getting more new custumers while losing existing ones.

[aohlenkamp]

I get things don't last forever.  I probably purchased my Nest Hub Max when it was first released.  If it was new, I'd certainly be upset. What ruffles my feathers is that I paid IN ADVANCE for a subscription that was to include features that I am not able to benefit from.  This feels dirty to me.  And I would have been completely fine had they offered a partial credit/refund.  Seems like a breach of contract legally where services that have been paid for are not being fulfilled by Google. Yikes!

[carlk]

I agree that hardware won't last forever but this is something they broke from an update and somehow can't figure out how to fix.  An update is supposedly rolling out so we will see.  I have not gotten it yet.

[Justgizmo]

Issue is not fixed. It is still exactly the same. Barely picking up any audio at all. 

[MSG]

Same here. Previously I could here even my wall clock ticking, now I can barely hear a loud conversation right in front of Hub Max.

[GazzaWill]

Same issue. They've done something via an update obviously. Will someone from Google (not a random support) have the decency to actually say they are aware and will roll out a fix? It's maddening seeing the standard responses that might as well be a chat bot.

[garden]

Still no fix!   What’s going on Google??!!  Fix your equipment!!!

[Highcmdthor]

I am yet another with the same issue. Also started about the same 2 weeks ago everyone else seems to be in. Given that we have all tried the same troubleshooting and everyone has the same results the issue is most likely with the nest cloud server itself and not the actual Nest Hub itself. 

Which unfortunately means all we can do is wait for Google to prioritize what is a relatively small part of their company and fix the issue.

[pasquale_devita]

I'm having the exact same problem.  Hopefully they will roll out a fix.

[Q79]

UPDATE!!!

After being transferred 14 times across 3 departments, it has become very clear now that I was lied to originally about a fix being rolled out. Apologies for anyone who read my post hoping for the best.

I was told several different stories. So either Google don't keep their support staff up to date, or they are told to give people the runaround so they can bury their heads in the same and hope we go away.

Also been told that even tho we're not getting what we're paying for, we're not going to be getting any refunds, which is disgusting.

If any Google staff read these posts, that is ILLEGAL!!!

This issue is with ALL Hub Max units. Google are aware of the issue but won't commit themselves to a timeframe. 

If we all keep contacting them and kick off about this, they can't ignore us forever so get on to chat. Get on the phone. Social media. 

[Itislv]

They're such a big corporation that, apparently, nothing we do is going to phase them. They never fixed the Nest WiFi Pro and it appears they're never going to fix this either. Seems that whether or not their devices work properly, as long as they keep selling them, they'll do nothing in regards to making them right. Sorry for the dismal response but I've lost faith in these products and as of today am looking to migrate away from this ecosystem. I need products and services I can rely on and it seems Google no longer provides either

[garden]

Well I’m not going away.  This issue has gone on long enough.  Talk to us Google- where’s the UPDATE????

[ScottInBristol]

I had a live chat with Google support today. After 40mins with the first-line support, I spent 50mins with a "specialist" in home hub team. He refused to accept I was asking about GHT3 34467, instead classing my ticket as GHT3 34462, "audio quality issues in recording".

In any case, he assured me that an update to fix the issue started rolling out on the 16th of May, so my device should be updated "soon". 🙄

[Q79]

I was told similar lie. Different date tho. Last night they confirmed no such update exists. 

[Mjones5093]

Same issue here.

[Itislv]

It appears that Google product support is perpetually stuck on stupid. No resolution is in sight. Alexa is starting to look more and more appealing! 

[garden]

You’re right!  Alexa IS looking better.  We’re constantly ignored by Google and support is nothing but an endless repetitive circle of being tossed around to “higher up”

Just fix the problem- PERIOD!!

[GazzaWill]

Had a discussion with support via Twitter and after the standard "enable and disable the microphone" and questions about app versions etc., I've been told "Thanks for sharing. We'll have to take a look at what's happening with our team. We'll circle back to you once an update becomes available. Thanks for sticking with us and for your effort in trying some steps with us. Hang tight!"

Not at any point has there been the suggestion that I should be given a refund for all the time this issue has been widely reported.

[Jeffrey204]

It is frankly incredible how long this issue has persisted before without an official response or consistent messaging from customer support.

[AmirkarimErmiya]

Optically and all other information about you is the first place in the United juke to find the perfect 🥰 in the world 🌎 in this area of life we 

[FarrelBuch]

Yes. Exact same thing with my nest hub max and also with my mother's in her home. It has been going on for about a month. It is affecting live view and nest recordings. It is also affecting video calls with Google Meet (nee Google Duo). I used to be able to say, "Hey Google, video call my son". It will go through the motions and connect us but he complains of the very low volume of the audio. Yip - something is broken. Wait a minute. Don't the engineers who maintain this sort of thing use the products themselves?

I sent feedback on my device. 

Strange how a product of a company receiving $285 billion a year can remain broken for a month. Did they perhaps fire too many people?

[GazzaWill]

I've had support confirm today that they are aware of the reports and the engineers are working on a fix. Let's see.

[Q79]

Don't hold ya breath mate. If you look back through this thread, they've told that same fairytale to plenty of people for weeks now. Including myself.

[Q79]

Now it seems they no longer want to talk to me. 3 separate times today they've told me there is no one available in Nest Support to chat to me and have forwarded my 'query' on and I'll get an EMAIL?!?!?

Also, check your statements. They've now started charging me twice for the subscription. Just to add that little extra annoyance to the situation.

I'm starting to think this is all one big elaborate prank because there is no way a multi billion pound tech company can get so much wrong and be full of so many useless staff.

[Hyal]

I'm having the same issue, I called Google multiple times, they can't fix the problem. Probably incompetence or they don't understand what they have built. 

[garden]

Google - can you read all these complaints? Where are all your “experts”

I want my volume back - this Hub Max is brand new!!

Stop ignoring us already.  Tell us what’s going on and how do we move forward?  This is ridiculous!

[Andreasc4]

This is incredible. Shame on you NEST team! Never buying google products again! 

[Justgizmo]

I wish there was a better option out. Alexa and portal are not for me either.

[Justgizmo]

Never had issues with legacy nest products and I was going to get the pixel with docking station. But now I am canceling pre order if I can

[garden]

Muddi or any other “tech” expert out there - any solution to this problem yet???  None of us are hearing from you - yet again!!!!

We all want the volume back on our Nest Nub Max.  Surely, with all the tech staff at Google, you MUST have figured out the problem.  If not, we all deserve a refund!

[GazzaWill]

Absolutely all deserve a refund. I hope they see sense as I was almost going to buy a second Home Hub Max device as, overall, it's been great. That isn't going to happen until I know this simple issue sorted (as it is simple).

[garden]

I DID buy a second hub because I had a different issue with my first hub.  The live video would completely freeze up and rebooting, reinstalling, changed nothing.  Other members had the same issue and Google sent me around in circles with no fix.

This issue better get fixed- enough is enough!

[carlk]

I think it is time for folks to reach out to the tech news outlets, PCMag, CDNet, etc. Obviously, Google is ignoring this and even the email support person that I was chatting with no longer responds. It is looking like this fix is going the same direction as the many other Google hardware issues.... None.

[Richport29]

Noticed my Nest Hub Max received a firmware update 10.20221207.2.120. Unfortunately it hasn't resolved the issue

[c0r3yz]

I saw your message and checked mine -- we have this same firmware update (10.20221207.2.120), but the problem persists for us as well.

@Muddi -- are we going to get any updates on this issue? It's pretty crazy that all this time and no actual solution.  Also, who needs to remove "Answered" from this post, as it's most definitely not answered or fixed in any way.

[Justgizmo]

Yes it is unresolved and definitely shouldn't be considered answered