Nest Hub Max compatibility with Pixel Tablet during video call

[Maxithetaxi6600]

When making a video call between Nest Hub Max and Pixel tablet, the Nest Hub Max will not show the transmitted video from the Pixel tablet. The Pixel tablet is functioning normally. The Nest Hub Max is functioning normally and will show transmitted video from a phone or another Nest Hub Max.

[i7jw24]

I am having the same issue. Super frustrating. Video works when the pixel tablet calls my pixel 6 or other cell phones but not the Nest Hub Max. 

[Juni]

Hi folks,

Thanks for reaching out and letting us know about your Nest Hub Max concern. We'll work together to identify the cause of the problem and find a solution. A few questions: when did it begin? Were there any recent changes made? Also, what troubleshooting steps have you taken so far?

You can refresh your devices and observe if it makes a difference. First, reboot your Wi-Fi router, and once the network is back up, do the same thing to your Google Nest Hub Max. 

Regards,

Juni

[i7jw24]

Hi Juni,

My mom recently upgraded from a Lenovo home hub to the pixel tablet. We used to video call frequently from my Google Home Max to the Lenovo Home Hub without issue (except recently some echoing noise). My mom recently (within the last 2 weeks) purchased the Pixel Tablet and ever since she turned it on the video has not worked.

I have noticed that the video will show for a split second at the beginning of the call but will freeze and then go black. She is able to see me fine on her pixel tablet, but I get no video on my Google home max.

We've both restarted each of our devices numerous times and have performed a router reset as well.

Thanks for your help!

[Juni]

Hi i7jw24,

Thanks for the details you’ve shared. If possible, instead of the Nest Hub Max, could you try to have her video call you through your phone so we can isolate this?

I look forward to your response.

Best,

Juni