Nest Hub Max - crashes (randomly) with a LOUD sound

[maor]

Hello

I've purchased the Nest Hub Max. Its located in my kitchen, with a good WiFi connection.
I have setup the device one week ago, and since then I am having a very weird issue which makes it impossible to use the device. Randomly (after a very few hours the device is on), a VERY LOUD sound is coming out of the device, like it was set to the maximum volume (similar to some prank videos.. ). Its really terrifying while it happens! I am really afraid to connect the device to the power outlet.
It also happens during the night and makes everyone wake up. The device obviously crashes and not responding. 
What I've tried so far:
1. The device was on for a few days (so its version is up-to-date).
2. Normal reboot of the device (also from the power outlet).
3. Changed the power adapter (the adapter to the EU power outlet).
4. Factory reset to the device.
5. Disabled the ultrasound sensing.

Even after all those attempts the issue is still going on. 
I would be happy to get assisted how the issue can be resolved.. I have 2 other google mini nest (gen 2) which work fine. 

Versions:
system firmware version 12.20230611.1.67
Cast firmware: 1.70.377722

Thanks!
Maor

[MplsCustomer]

@maor 

That's odd!

You could try contacting Support, using the link and instructions in this post:

https://www.googlenestcommunity.com/t5/user/viewprofilepage/user-id/2102

[Juni]

Hi folks,

Thanks for the help here, MplsCustomer.

maor, thanks for posting. Have you had the chance to contact our support team as suggested by MplsCustomer? If so, could you provide us with the case number so we can check if you still need help? 

Regards,

Juni

[maor]

Hi @Juni 
I contacted the support team but unfortunately they couldn't help... 
After I talked with the support - I think I managed to isolate the problem. It seems that if I disable camera sensing + sound sensing, the issue isn't happening (I'm still checking it).
Its unfortunate since due to that issue I decided not to buy the google doorbell 😕 (I wanted it to integrate with the nest hub max)

Thanks @Juni 

[MplsCustomer]

@Juni 

Please contact the Moderator for this forum.  It has been swamped with hundreds of gambling posts for the last 14 hours, and no one is stopping it.

[Juni]

Hi folks,

MplsCustomer, thanks for the feedback. This has been handled. 

maor, I’m glad you were able to isolate it. You can definitely link Nest doorbell to your Nest Hub Max. Check out the helpful article below. 

Stream your security camera using Google Home Hub

Thanks,

Juni

[maor]

Hi @Juni , thanks for the help! but I don’t really use the device anymore since I had to disable those features. To be honest, it’s disappointing, since eventually I didn’t receive a solution to my issue and I am stuck with a damaged item. Therefore decided not to purchase the doorbell.  

I appreciate the attempt to help

[Juni]

Hi there,

I understand. If you need further help you know where to find us.

Cheers,

Juni