Nest Hub Max dead on arrival

[gbrassey]

I just had a Nest Hub Max delivered and the device doesn't show any signs of life. I've tried multiple outlets and nothing is working. I've tried holding down the volume buttons. The screen is black and it doesn't look like the device is starting up at all.

I'm considering returning but I'd like to avoid the hassle and instead get this one working. 

[aperezdeleon]

Hi gbrassey,

Thanks for reaching out to our community.

I know how frustrating it can be if, after trying multiple troubleshooting steps, your Nest Hub still doesn't turn on. Don't worry; let's delve in deeper and get it up and running.

The team would like to learn more about this behavior. When you get a chance, please fill out this form and let us know when you're finished. We'll have someone reach out to you via email from there. Make sure to add your username and a link to this conversation so we can locate your submission as soon as possible.

Let me know if you have any other questions or concerns!

Regards,

Angel.