Nest Hub Max doesn’t display under devices for digital wellbeing

[JayDos]

So I went through the setup in the google home app to set content restrictions on our Nest Mini speakers and Hub, but I was only able to select the 3 speakers in our home group. The Nest Hub Max was nowhere to be found.

Do the Digital Wellbeing settings apply to the Hub automatically or is there an issue that I need to solve for?

[GarrettDS]

Hey there, 

Sorry to hear about the issues that you're receiving when trying to set up Digital Wellbeing, I'm sure it's frustrating but I'm happy to help. 

Are you receiving an error message or anything? What troubleshooting steps have you taken?

I look forward to hearing from you. 

Best regards, 

Garrett DS

[JayDos]

No error message. Nothing comes up for the hub, just the nest mini devices.

I’ve restarted the hub, my phone, and the app, but nothing seems to work so far.

[GarrettDS]

Hey there, 

Sorry to hear that you're still having issues with this, but thanks for letting me know what you've tried. If you have already done a factory reset on your Nest Hub Max, then I would suggest trying that again, as that should fix the issue that you're having. With you not receiving any error messages, it is strange. I would suggest reviewing this article to see if it is being set up correctly. 

Please let me know if you have any further questions. 

Best regards, 

Garrett DS

[GarrettDS]

Hey there,
Just wanted to jump in here to check to make sure that you saw our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

Have a great day.
Garrett DS
 

[GarrettDS]

Hey folks,
It looks like we haven't heard back from the OP so I'm going to go ahead and lock the thread. If you have any further questions or concerns, feel free to create a new thread.

Have a great day,
Garrett DS